How to get a refund within 14 days

1. Find the withdrawal button

   Open “Account” → “Plan and billing”. The subscription panel has the “Withdraw from the contract here” button with “available until” and a date. The button is there for 14 days after you buy the subscription.

   

2. Confirm the withdrawal

   Click the button, then “Confirm”. The subscription ends right away and your account moves to Free. We email you straight away with the text of your withdrawal and the date and time we received it.

3. Get your refund

   You pay only for the days before you withdrew; the rest comes back. For example, if you withdraw on day 5 of a monthly plan, you pay for 5 days out of 30. If the first month was at half price, those days are counted at the discounted price.

   Stripe refunds the payment method you used, at no cost to you. If the page shows the amount, it usually arrives within 5–10 days. If the page says “We'll refund you within 14 days”, we make the refund by hand — no later than 14 days after your withdrawal.

4. Other ways to withdraw

   You can also send your withdrawal by email to help@jampres.com or by post — the address and a model form are in Cancellation and refunds. The form is optional: a clear statement of your decision before the 14 days are over is enough.

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